When Disaster Strikes

You Have a Claim. Now What?

Acknowledgment

• Each claim properly submitted is reviewed by a team leader and assigned to a claim professional to generate a claim number. Claims assistants will issue an acknowledgment letter to the Insured and broker advising of the particular adjuster assigned and summarizing received materials. Timeliness is very important in getting a claim adequately recognized.  

Investigation

• Claims professionals review documentation and determine if coverage will be triggered or if they need additional information to complete the coverage investigation. 

Resolution

• If coverage is confirmed, we will acknowledge as much and may issue a reservation of rights letter. The claims handler will contact the insured to discuss the claim and to advise appointed counsel. We will promptly issue a coverage disclaimer if the claim is not covered.